Global freight Forwarding
Customs & Compliance
Customs coordination and compliance support to keep cross-border flows predictable, audit-ready and aligned with your internal governance.
Customs and Compliance
Customs is a control point in international logistics. LOGIX supports shippers who require disciplined documentation, clear ownership, and practical coordination across carriers, brokers and internal stakeholders. We focus on getting the basics consistently right: data quality, deadlines, correct documentation, and traceable decisions when exceptions occur.
What we deliver
We support import and export processes by coordinating customs activities, documentation readiness, and compliance steps within the shipment file. This can include preparation and review of shipping data, alignment with Incoterms responsibilities, and coordination with your appointed customs broker or clearance parties where applicable.
Key capabilities
Customs coordination across modes
Alignment of customs steps with ocean, air and road execution
Deadline and cut-off management for export and import processes
Practical handover control between shipper, warehouse, broker and carrier
Documentation readiness and file discipline
Structured checks on shipping data and supporting documents
Consistency control across invoice, packing list and transport data
Traceable file history to support internal audit and compliance review
Operating model
Our approach is process-driven: scope confirmation upfront, structured document checks before cut-offs, and clear escalation when classification, licensing, or document mismatches could impact clearance.
Classification and data quality support
Support to structure HS code and product data inputs from your organisation
Consistent reference and item-level data to reduce rework and delays
Escalation when data gaps or mismatches affect clearance risk
Regulated and controlled goods support
Coordination of additional documentation requirements where applicable
Alignment on permits, certificates or statements needed for specific cargo types
Document readiness planning before cargo handover to reduce holds
Scope confirmation
Responsibilities, broker interface, documents required, milestones, and escalation contacts.Data and document readiness
Shipping data validated and supporting documents aligned to the shipment plan and deadlines.Coordination and execution
Customs steps coordinated with the physical flow and handovers at origin and destination.Close-out and traceability
Document completion, file close and traceable history for audit or internal review.
Exception management and governance
Early escalation when customs-related risks appear
Documented action options with impact on lead time and cost
Alignment with your internal compliance requirements and stakeholders
Scope and broker interface
We align ownership and interfaces upfront to avoid ambiguity in clearance execution.
Typical alignment items:
Importer or exporter of record responsibilities
Broker appointment and communication route
Document ownership, deadlines and approvals
Document controls
Customs performance depends on clean data and complete documentation.
Controls include:
Invoice and packing list consistency checks
Transport document alignment with commercial data
Structured file completeness before cut-offs
Regulated requirements
Where applicable, we coordinate additional compliance steps and documentation.
Examples:
Certificates, statements or licences required for specific goods
Alignment with internal compliance checks and approvals
Planning to avoid holds caused by late or incomplete documents
Track & Trace
TRACKDOQ Customer Portal for milestones, exceptions and documents.
TRACKDOQ Customer Portal for milestones, exceptions and documents.
TRACKDOQ supports document access and milestone visibility across the shipment, including customs-related exceptions that can impact clearance timing. It provides one place for traceable files and operational updates aligned to your flow.
Request a quote or lane review
Share your lane and scope and we will confirm the operational setup and documentation requirements.
Minimum input:
Origin and destination, mode and Incoterms
Commodity overview and any regulated status
Broker setup and importer/exporter responsibilities
Required documents and internal approval steps
Target dates and reporting expectations